Last updated: January 2026
Introduction
scartwurst is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.
By using our website or engaging our services, you acknowledge that you have read and understood this policy.
Information We Collect
We may collect the following types of information:
Information You Provide
- Name and contact details (email address, postal address)
- National Insurance number (when required for benefit assessments)
- Financial information relevant to your benefit claims
- Health information you choose to share for disability benefit applications
- Employment and pension history
- Messages and correspondence with our team
Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on our website
- Referring website addresses
- Cookie data (see our Cookies Policy for details)
How We Use Your Information
We use your personal information to:
- Provide benefits and pension advisory services
- Respond to your enquiries and consultation requests
- Prepare benefit applications and appeals on your behalf
- Communicate with you about your case
- Improve our website and services
- Comply with legal obligations
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract: Processing necessary to provide our services
- Consent: Where you have given explicit consent for specific processing
- Legitimate interests: Improving our services and website functionality
- Legal obligation: Compliance with applicable laws and regulations
Data Sharing
We do not sell your personal information to third parties. We may share your data with:
- Government agencies (DWP, HMRC) when submitting applications on your behalf and with your consent
- Professional advisors bound by confidentiality obligations
- Service providers who assist in operating our website (hosting, analytics)
- Regulatory authorities when required by law
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal requirements. Generally:
- Client records: 7 years after the conclusion of services
- Enquiry data: 2 years if no service engagement follows
- Website analytics: 26 months
Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Object to processing based on legitimate interests
- Withdraw consent where processing is based on consent
- Request data portability
- Lodge a complaint with the Information Commissioner's Office
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission, secure storage systems, and access controls.
International Transfers
Your data is primarily processed within the United Kingdom. If data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with data protection legislation.
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via our website. The date at the top of this policy indicates when it was last revised.
Contact Us
For questions about this Privacy Policy or to exercise your data rights, please contact:
scartwurst
42 Castle Street
Liverpool, L2 7LA
[email protected]